Refund policy

Refund & Return Policy

ZIPSHOOT – Refund & Return Policy

Effective Date: November 1, 2026

At ZIPSHOOT, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 60-day return policy under the terms outlined below.

1. Return Eligibility

You may request a return within 60 calendar days of receiving your order.

To be eligible for a return:

  • The item must be unused or only lightly used.

  • The item must be in its original condition.

  • All original packaging, accessories, and documentation should be included whenever possible.

  • Proof of purchase (order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions, subject to applicable consumer protection laws.

2. Non-Returnable Items

The following items cannot be returned unless they arrive defective or damaged:

  • Gift cards.

  • Digital products.

  • Personalized or custom-made products.

  • Items marked as Final Sale.

  • Products damaged due to misuse, improper care, or unauthorized modifications.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the problem.

We will evaluate your claim and provide a replacement, refund, or other appropriate solution, as applicable.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing may take 5–10 business days, depending on your financial institution.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, without prejudice to your statutory consumer rights.

5. Exchanges

We replace items only if they are defective, damaged, or if the wrong item was shipped.

6. Return Shipping

Unless the return results from an error on our part (defective, damaged, or incorrect item), customers are responsible for return shipping costs, where permitted by applicable law.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit when shipping is arranged by the customer.

7. Order Cancellation

Orders may be canceled before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled and must instead follow the return process described above, without prejudice to any applicable statutory right of withdrawal.

8. Contact

For all return or refund requests, please contact us:

Email: zipshootbrandon@gmail.com

Address: Carrer de les Germanies 28, 46900 Torrent, Valencia, Spain.

Our customer support team will be happy to assist you.